SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
The Willows Care Home is one of 66 care homes in Sutton: a 7-bed residential care home in Sutton, run by Fountain Care Limited. Its CQC registration covers people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment.
The kitchen has a food hygiene rating of 3 (generally satisfactory), from April 2025. In Sutton, 93% of homes score 5. Across Sutton, 95% of rated homes are Good or Outstanding, against 82% for England. There is no registered manager on CQC's register right now. Of the 6 closest rated homes, none is rated above it.
Its CQC rating, from March 2023, is Good across the board: overall and for every key question. That matches its previous rating, from November 2017.
