SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Medicines optimisationSignificant shortfalls
Infection prevention and controlSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?0%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Consent to care and treatmentSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Assessing needsSome shortfalls
How staff, teams and services work togetherSome shortfalls
Supporting people to live healthier livesSome shortfalls
Delivering evidence-based care and treatmentGood
CaringAre staff kind, compassionate and respectful?0%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Kindness, compassion and dignityGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?0%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Planning for the futureSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 13 good, 20 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
United Response - 66 & 66a Lemsford Road is in the Requires improvement tier ?, with 49 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
An independent residential care home in St Albans, Hertfordshire, United Response - 66 & 66a Lemsford Road is run by an organisation of the same name. It has 11 beds. Its CQC registration covers people with a physical disability and people with a learning disability or autism. The typical home in Hertfordshire has 30 beds, so this one is on the small side.
There is no registered manager on CQC's register right now. It is one of 18 homes run by United Response. 17 of those with a rating are Good or Outstanding. Clare Lodge Care Home, 0.3 km away, is the closest home rated Good. Across Hertfordshire, 76% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 4 (good), from June 2025. In Hertfordshire, 92% of homes score 5.
In November 2026, CQC gave it Requires improvement overall, and Requires improvement for each of the five key questions too. That is down from Good in April 2020. The typical rating in Hertfordshire is about 5 years old, so this one is fairly recent. Of the 33 standards CQC scored, 20 fell below good. The lowest was “consent to care and treatment” (significant shortfalls).
