SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Upfield is one of 349 care homes in Surrey: a 6-bed residential care home in Horley, run by Gresham Care Operations Limited. Its CQC registration covers younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. The typical home in Surrey has 30 beds, so this one is on the small side.
Of the 6 closest rated homes, none is rated above it. Gresham Care Operations Limited runs 6 care homes, and 5 of the 6 rated are Good or Outstanding. There is no registered manager on CQC's register right now. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England.
In March 2022, CQC gave it Good overall, and Good for each of the five key questions too. The rating was carried over from a previous registration, which usually happens when a home changes owner.
