Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?50%Requires improvement
See the breakdownHide the breakdown3 of 6 below good
Assessing needsSignificant shortfalls
Consent to care and treatmentSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 9 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Upton Dene Residential and Nursing Home is in the Requires improvement tier ?, with 19 other homes in Cheshire West and Chester.
72% of rated homes here are Good or Outstanding (England: 82%).
Upton Dene Residential and Nursing Home at a glance
Upton Dene Residential and Nursing Home is one of 82 care homes in Cheshire West and Chester: a 74-bed nursing home in Chester, run by Sanctuary Care Limited. CQC registers it to look after older people, people with dementia, younger adults and people with a physical disability. That is larger than most homes in Cheshire West and Chester, where the typical home has 39 beds.
CQC's latest rating, from December 2024, is Requires improvement overall. It was Requires improvement for safe, effective and well-led as well. For caring and responsive, the rating was Good. Its previous rating, in June 2018, was Good, so the home has slipped. That is more recent than most ratings in Cheshire West and Chester, where the typical rating is about 4 years old. Of the 33 standards CQC scored, 9 fell below good. The lowest was “assessing needs” (significant shortfalls).
Across Cheshire West and Chester, 72% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from May 2026. That is true of 89% of homes in Cheshire West and Chester. It is one of 84 homes run by Sanctuary Care Limited. 79 of those with a rating are Good or Outstanding. The nearest home with a higher rating is Pinetum (Good), 0.8 km away.
