SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown7 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown5 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
ResponsiveAre services organised to meet people's needs?54%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?50%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 8 good, 25 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Victoria House (Wallasey) is in the Requires improvement tier ?, with 26 other homes in Wirral.
70% of rated homes here are Good or Outstanding (England: 82%).
An independent residential care home in Wallasey, Wirral, Victoria House (Wallasey) is run by an organisation of the same name. It has 56 beds. It is registered to care for older people, people with dementia and younger adults. The typical home in Wirral has 28 beds, so this one is bigger than average.
The current CQC rating is Requires improvement, published in May 2024. It was Requires improvement for safe, caring, responsive and well-led as well. CQC rated effective as Good. That matches its previous rating, from October 2020. CQC found some shortfalls in “independence, choice and control”, one of 25 standards out of 33 scored below good.
The kitchen has a food hygiene rating of 3 (generally satisfactory), from October 2025. 84% of homes in Wirral score the top mark of 5. 26 other homes in Wirral share its tier, “Requires improvement”. Copperfield, 0.1 km away, is the closest home rated Good. CQC's register shows no registered manager at the moment.
