SafeAre people protected from abuse and avoidable harm?84%Good
See the breakdownHide the breakdown3 of 8 exceptional
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
Involving people to manage risksExceptional
Safe and effective staffingExceptional
SafeguardingExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?50%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?80%Good
See the breakdownHide the breakdown1 of 5 exceptional
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdown1 of 7 below good
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Equity in experiences and outcomesExceptional
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 21 good, 5 exceptional, 7 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Wellhead Lane is in the Good, with an area to improve tier ?, with 24 other homes in Wiltshire.
90% of rated homes here are Good or Outstanding (England: 82%).
An independent residential care home in Westbury, Wiltshire, Wellhead Lane is run by an organisation of the same name. It has 5 beds. It is registered to care for younger adults and people with a learning disability or autism. It is a small home for Wiltshire, where the median is 21 beds.
CQC's latest rating, from April 2024, is Good overall. Safe, caring, responsive and well-led were also Good. Effective was rated Requires improvement. Its rating before that, in March 2018, was the same. Of the 33 standards CQC scored, 7 fell below good. The lowest was “assessing needs” (some shortfalls).
Across Wiltshire, 90% of rated homes are Good or Outstanding, against 82% for England. None of the 6 nearest rated homes has a higher rating.
