SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Westbourne Care Home is in the Good, with an area to improve tier ?, with 22 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
Run by Bainscare Limited, Westbourne Care Home is a residential care home in Hitchin, Hertfordshire with 27 registered beds. It is registered to care for older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment.
In Hertfordshire, 76% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from October 2025. 92% of homes in Hertfordshire also score 5. There is no registered manager on CQC's register right now. Of the 6 closest rated homes, none is rated above it.
CQC's latest rating, from October 2022, is Good overall. It was Good for effective, caring, responsive and well-led as well. For safe, the rating was Requires improvement. Its previous rating, in April 2021, was Requires improvement, so the home has improved.
