42-44 Dykes Hall Road, Hillsborough, Sheffield, S6 4GQ
InadequateSafe: InadequateEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: InadequateRated 3 months ago↓ Down from GoodNew owner since January 2024
SafeAre people protected from abuse and avoidable harm?38%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Involving people to manage risksSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Safe environmentsSignificant shortfalls
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Consent to care and treatmentGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?57%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Listening to and involving peopleGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?36%Inadequate
See the breakdownHide the breakdown6 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 8 good, 25 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Westbourne House is a 11-bed residential care home in Sheffield, run by Doves Care Services Limited. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. That is smaller than most homes in Sheffield, where the typical home has 34 beds.
Food hygiene inspectors scored the kitchen 5 out of 5 in January 2025. 82% of homes in Sheffield also score 5. It is the only home in Sheffield in the “Inadequate” tier. Doves Care Services Limited has run the home since January 2024, when it changed owner. Herries Lodge, 1.7 km away, is the closest home rated Good.
CQC's latest rating, from July 2026, is Inadequate overall. Safe and well-led were also Inadequate. CQC rated effective and responsive as Requires improvement. CQC rated caring as Good. That is down from Good in June 2019. The typical rating in Sheffield is about 3 years old, so this one is fairly recent. Of the 33 standards CQC scored, 25 fell below good. The lowest was “involving people to manage risks” (significant shortfalls).
