SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?62%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSignificant shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?62%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySignificant shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Westminster House Residential Care Limited is in the Good tier ?, with 60 other homes in Southend-on-Sea.
91% of rated homes here are Good or Outstanding (England: 82%).
Westminster House Residential Care Limited in brief
Westminster House Residential Care Limited is an independent 12-bed residential care home in Westcliff On Sea, Southend-on-Sea, registered with CQC under its own name. Its CQC registration covers older people, people with mental health needs, people who use drugs or alcohol, people with an eating disorder and people detained under the Mental Health Act.
About 0.1 km away, Lighthouse is rated Outstanding. Across Southend-on-Sea, 91% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from July 2023. 83% of homes in Southend-on-Sea also score 5.
Its CQC rating, from September 2024, is Good across the board: overall and for every key question. Before that, in July 2023, it was rated Inadequate. CQC found significant shortfalls in “workforce wellbeing and enablement”, one of 4 standards out of 33 scored below good.
