Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Workforce wellbeing and enablementSome shortfalls
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Equity in accessGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?46%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 16 good, 17 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Willoughby House is in the Requires improvement tier ?, with 61 other homes in Lincolnshire.
76% of rated homes here are Good or Outstanding (England: 82%).
Boulevard Care Limited runs Willoughby House, a residential care home in Sutton-On-Sea, Lincolnshire with room for 8 residents. Its CQC registration covers younger adults and people with a learning disability or autism. It is a small home for Lincolnshire, where the median is 30 beds.
Its kitchen was rated 5 for food hygiene in October 2025. 95% of homes in Lincolnshire also score 5. In Lincolnshire, 76% of rated care homes are Good or Outstanding (England 82%). It is one of 6 homes run by Boulevard Care Limited. 4 of those with a rating are Good or Outstanding. About 0.1 km away, Summerfield Rest Home is rated Good.
CQC's latest rating, from November 2024, is Requires improvement overall. Safe, caring and well-led were also Requires improvement. Effective and responsive were rated Good. Its previous rating, in February 2024, was Good, so the home has slipped. Ratings in Lincolnshire are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “governance, management and sustainability”, one of 17 standards out of 33 scored below good.
