SafeAre people protected from abuse and avoidable harm?62%Good
See the breakdownHide the breakdown4 of 8 below good
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Involving people to manage risksGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Willow Grange Care Home is in the Good, with an area to improve tier ?, with 5 other homes in Solihull.
91% of rated homes here are Good or Outstanding (England: 82%).
3A Care (Solihull) Limited runs Willow Grange Care Home, a residential care home in Solihull with room for 46 residents. CQC registers it to look after older people and people with dementia. That is larger than most homes in Solihull, where the typical home has 27 beds.
Of the 6 closest rated homes, none is rated above it. Across Solihull, 91% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in October 2025. 80% of homes in Solihull also score 5.
CQC's latest rating, from October 2025, is Good overall. Safe, effective, caring and responsive were also Good. Well-led was rated Requires improvement. It was also rated Good at the inspection before, in September 2018. The typical rating in Solihull is about 5 years old, so this one is fairly recent. CQC found significant shortfalls in “governance, management and sustainability”, one of 6 standards out of 33 scored below good.
