SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Involving people to manage risksSome shortfalls
Infection prevention and controlGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Monitoring and improving outcomesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Anna S Proctor House Care Home is in the Requires improvement tier ?, with 10 other homes in County Durham.
92% of rated homes here are Good or Outstanding (England: 82%).
Anna S Proctor House Care Home is one of 142 care homes in County Durham: a 14-bed residential care home in Consett, run by Rayson Homes Limited. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. The typical home in County Durham has 40 beds, so this one is on the small side.
Across County Durham, 92% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in June 2018. 84% of homes in County Durham also score 5. It is one of 2 homes run by Rayson Homes Limited. 1 of those with a rating are Good or Outstanding. Benfield Hall Nursing Home, 1.6 km away, is the closest home rated Good.
The current CQC rating is Requires improvement, published in March 2026. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. That matches its previous rating, from November 2022. The typical rating in County Durham is about 4 years old, so this one is fairly recent. Of the 33 standards CQC scored, 6 fell below good. The lowest was “learning culture” (significant shortfalls).
