SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in August 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Bank House Residential Care Home is in the Good tier ?, with 20 other homes in Telford and Wrekin.
80% of rated homes here are Good or Outstanding (England: 82%).
What the data says about Bank House Residential Care Home
Bank House Residential Care Home is a 20-bed residential care home in Newport, Telford and Wrekin, run by Florence Residential Home Ltd. CQC registers it to look after older people.
In April 2020, CQC gave it Good overall, and Good for each of the five key questions too. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its rating before that, in September 2017, was the same. At over 5 years old, this rating is older than most. 60% of ratings in Telford and Wrekin are as old (how rating age varies by council).
In Telford and Wrekin, 80% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in March 2025. That is true of 88% of homes in Telford and Wrekin. The home changed owner in August 2026. None of the 6 nearest rated homes has a higher rating.
