SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Bentley House is in the Good, with an area to improve tier ?, with 22 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
Bentley House is one of 246 care homes in Hertfordshire: a 90-bed nursing home in Hertford, run by Signature of Hertford (Operations) Limited. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. That is larger than most homes in Hertfordshire, where the typical home has 30 beds.
Of the 5 closest rated homes, none is rated above it. Across Hertfordshire, 76% of rated homes are Good or Outstanding, against 82% for England.
The current CQC rating is Good, published in July 2022. It was Good for effective, caring, responsive and well-led as well. Safe was rated Requires improvement. It was also rated Good at the inspection before, in October 2017.
