SafeAre people protected from abuse and avoidable harm?38%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Medicines optimisationSignificant shortfalls
SafeguardingSignificant shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?38%Inadequate
See the breakdownHide the breakdown6 of 6 below good
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Assessing needsSome shortfalls
How staff, teams and services work togetherSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Treating people as individualsSignificant shortfalls
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?50%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Person-centred careSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Listening to and involving peopleGood
Well-ledIs the home well managed, with a culture of high-quality care?39%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 2 good, 31 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Run by HC-One No.1 Limited, Broadoak Manor Care Home is a nursing home in St Helens, St. Helens with 120 registered beds. Its CQC registration covers older people, people with dementia and younger adults. The typical home in St. Helens has 30 beds, so this one is bigger than average.
There is no registered manager on CQC's register right now. In St. Helens, 89% of rated care homes are Good or Outstanding (England 82%). The nearest home with a higher rating is Brookfield Support Centre (Good), 0.1 km away. 1 of HC-One No.1 Limited’s 2 rated homes are Good or Outstanding (compare care home groups).
CQC last rated the home in April 2026, giving it Inadequate overall. It was Inadequate for safe and effective as well. CQC rated caring, responsive and well-led as Requires improvement. Its previous rating, in August 2021, was Good, so the home has slipped. That is more recent than most ratings in St. Helens, where the typical rating is about 4 years old. 31 of its 33 scored standards were below good, including “treating people as individuals”.
