SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Carlton House Rest Home Limited is in the Good, with an area to improve tier ?, with 51 other homes in Hampshire.
85% of rated homes here are Good or Outstanding (England: 82%).
Carlton House Rest Home Limited is a 40-bed residential care home in New Milton, Hampshire. The home is its own registered provider. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. The typical home in Hampshire has 25 beds, so this one is bigger than average.
Its kitchen was rated 5 for food hygiene in October 2026. 84% of homes in Hampshire also score 5. 51 other homes in Hampshire share its tier, “Good, with an area to improve”. Of the 5 closest rated homes, none is rated above it.
CQC last rated the home in December 2022, giving it Good overall. Effective, caring, responsive and well-led were also Good. For safe, the rating was Requires improvement. It was also rated Good at the inspection before, in July 2021.
