SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Workforce equality, diversity and inclusionGood
Partnerships and communitiesExceptional
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 2 exceptional, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
New Forest Care Homes Ltd runs New Milton House, a residential care home in New Milton, Hampshire with room for 40 residents. Its CQC registration covers older people. The typical home in Hampshire has 25 beds, so this one is bigger than average.
CQC rated it Good overall and in all five key questions in January 2026. It was also rated Good at the inspection before, in July 2023. That is more recent than most ratings in Hampshire, where the typical rating is about 4 years old. CQC found some shortfalls in “consent to care and treatment”, one of 2 standards out of 33 scored below good.
About 0.5 km away, Kingfishers is rated Outstanding. Across Hampshire, 85% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 4 (good), from January 2026. 84% of homes in Hampshire score the top mark of 5.
