SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Carter House is a 46-bed nursing home in London, Merton, run by Country Court Care Homes 2 Limited. It is registered to care for older people, people with dementia and younger adults. That is larger than most homes in Merton, where the typical home has 12 beds.
Across Merton, 100% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from May 2026. 97% of homes in Merton also score 5. Of the 6 closest rated homes, none is rated above it. It is one of 19 homes run by Country Court Care Homes 2 Limited. 15 of those with a rating are Good or Outstanding.
Its CQC rating, from October 2022, is Good across the board: overall and for every key question. That is up from Requires improvement in November 2021.
