SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Charlotte James Nursing Home is in the Good tier ?, with 133 other homes in Staffordshire.
78% of rated homes here are Good or Outstanding (England: 82%).
Charlotte James Nursing Home is a 36-bed nursing home in Burton-On-Trent, Staffordshire, run by HAS Complete Care Ltd. It is registered to care for older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment.
In Staffordshire, 78% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in July 2025. 85% of homes in Staffordshire also score 5. The nearest home with a higher rating is Field House (Outstanding), 1.8 km away.
Its CQC rating, from February 2023, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in May 2017.
