SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Chaston House Care Home is in the Requires improvement tier ?, with 5 other homes in Ealing.
83% of rated homes here are Good or Outstanding (England: 82%).
Chaston House Care Home is an independent 11-bed residential care home in London, Ealing, registered with CQC under its own name. It is registered to care for older people and people with dementia. It is a small home for Ealing, where the median is 29 beds.
Its kitchen was rated 5 for food hygiene in October 2026. 63% of homes in Ealing also score 5. In Ealing, 83% of rated care homes are Good or Outstanding (England 82%). The nearest home with a higher rating is Torkington House (Good), 0.6 km away.
CQC last rated the home in August 2024, giving it Requires improvement overall. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. It was also rated Requires improvement at the inspection before, in June 2022. 6 of its 33 scored standards were below good, including “governance, management and sustainability”.
