SafeAre people protected from abuse and avoidable harm?31%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Safe environmentsSignificant shortfalls
SafeguardingSignificant shortfalls
Infection prevention and controlSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?38%Inadequate
See the breakdownHide the breakdown6 of 6 below good
Assessing needsSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Consent to care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?30%Inadequate
See the breakdownHide the breakdown5 of 5 below good
Independence, choice and controlSignificant shortfalls
Kindness, compassion and dignitySignificant shortfalls
Responding to people's immediate needsSignificant shortfalls
Workforce wellbeing and enablementSignificant shortfalls
Treating people as individualsSome shortfalls
ResponsiveAre services organised to meet people's needs?32%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Care provision, integration and continuitySignificant shortfalls
Equity in accessSignificant shortfalls
Equity in experiences and outcomesSignificant shortfalls
Listening to and involving peopleSignificant shortfalls
Person-centred careSignificant shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?29%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Workforce equality, diversity and inclusionSignificant shortfalls
Partnerships and communitiesSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 0 good, 33 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Avante Care and Support Limited runs Chaucer House, a nursing home in Canterbury, Kent with room for 60 residents. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. That is larger than most homes in Kent, where the typical home has 24 beds.
CQC rated it Inadequate overall and in all five key questions in June 2026. Its previous rating, in February 2023, was Good, so the home has slipped. Ratings in Kent are typically about 4 years old, which makes this one newer than most. Of the 33 standards CQC scored, 33 fell below good. The lowest was “independence, choice and control” (significant shortfalls).
In Kent, 79% of rated care homes are Good or Outstanding (England 82%). It is one of 12 homes run by Avante Care and Support Limited. 8 of those with a rating are Good or Outstanding. The nearest home with a higher rating is Willow Tree Lodge (Good), 1.0 km away.
