SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
SafeguardingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 30 good, 3 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Keys Accomplish CHR Limited, Chepstow House is a residential care home in Ross On Wye, Herefordshire, County of with 14 registered beds. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment.
In October 2024, CQC gave it Good overall, and Good for each of the five key questions too. It was also rated Good at the inspection before, in May 2022. The typical rating in Herefordshire, County of is about 5 years old, so this one is fairly recent. CQC found some shortfalls in “assessing needs”, one of 3 standards out of 33 scored below good.
In Herefordshire, County of, 84% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in May 2025. That is true of 92% of homes in Herefordshire, County of. None of the 6 nearest rated homes has a higher rating.
