SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
West Bank Residential Home is in the Good tier ?, with 56 other homes in Herefordshire, County of.
84% of rated homes here are Good or Outstanding (England: 82%).
West Bank Residential Home is a 42-bed residential care home in Ross-On-Wye, Herefordshire, County of. The home is its own registered provider. It is registered to care for older people, people with dementia, younger adults and people with a physical disability. That is larger than most homes in Herefordshire, County of, where the typical home has 21 beds.
Of the 6 closest rated homes, none is rated above it. It is one of 3 homes run by West Bank Residential Home Limited. 3 of those with a rating are Good or Outstanding. 56 other homes in Herefordshire, County of share its tier, “Good”. Its kitchen was rated 5 for food hygiene in November 2025. 92% of homes in Herefordshire, County of also score 5.
CQC rated it Good overall and in all five key questions in August 2023. That matches its previous rating, from June 2019.
