SafeAre people protected from abuse and avoidable harm?66%Good
See the breakdownHide the breakdown3 of 8 below good
Involving people to manage risksSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Assessing needsSome shortfalls
Supporting people to live healthier livesSome shortfalls
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
CaringAre staff kind, compassionate and respectful?55%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSignificant shortfalls
Kindness, compassion and dignitySome shortfalls
Treating people as individualsSome shortfalls
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Person-centred careSignificant shortfalls
Listening to and involving peopleSome shortfalls
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 19 good, 14 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Martin Jay & Joanna Jay & Thom Wight runs Cherry Lodge, a residential care home in Lowestoft, Suffolk with room for 27 residents. It is registered to care for older people.
CQC last rated the home in March 2025, giving it Requires improvement overall. Caring, responsive and well-led were also Requires improvement. CQC rated safe and effective as Good. Its previous rating, in April 2024, was Inadequate, so the home has improved. Ratings in Suffolk are typically about 4 years old, which makes this one newer than most. 14 of its 33 scored standards were below good, including “independence, choice and control”.
29 other homes in Suffolk share its tier, “Requires improvement”. The kitchen has a food hygiene rating of 5 (very good), from June 2026. That is true of 92% of homes in Suffolk. It is one of 2 homes run by Martin Jay & Joanna Jay & Thom Wight. 1 of those with a rating are Good or Outstanding. About 0.3 km away, Harleston House is rated Outstanding.
