Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 1 year ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Safe and effective staffingSignificant shortfalls
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Cloisters Care Home is in the Requires improvement tier ?, with 3 other homes in Hounslow.
87% of rated homes here are Good or Outstanding (England: 82%).
Run by Advinia Health Care Limited, Cloisters Care Home is a nursing home in Hounslow with 58 registered beds. It is registered to care for older people, people with dementia, younger adults and people with a physical disability. That is larger than most homes in Hounslow, where the typical home has 10 beds.
CQC's latest rating, from April 2025, is Requires improvement overall. It was Requires improvement for safe and well-led as well. CQC rated effective, caring and responsive as Good. Its previous rating, in December 2020, was Good, so the home has slipped. The typical rating in Hounslow is about 3 years old, so this one is fairly recent. Of the 33 standards CQC scored, 6 fell below good. The lowest was “safe and effective staffing” (significant shortfalls).
The nearest home with a higher rating is Dimensions The Mulberries (Good), 0.0 km away. Its kitchen was rated 5 for food hygiene in July 2024. That is true of 95% of homes in Hounslow. In Hounslow, 87% of rated care homes are Good or Outstanding (England 82%).
