SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdown1 of 8 below good
Safe environmentsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
Learning cultureExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?79%Good
See the breakdownHide the breakdown1 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
How staff, teams and services work togetherExceptional
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdown1 of 5 below good
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Treating people as individualsGood
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?82%Good
See the breakdownHide the breakdown2 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Governance, management and sustainabilityExceptional
Learning, improvement and innovationExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 5 exceptional, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Everyturn, Coalway Lane is a nursing home in Newcastle Upon Tyne, Gateshead with 20 registered beds. It is registered to care for older people, younger adults and people with mental health needs. It is a small home for Gateshead, where the median is 40 beds.
About 0.8 km away, The Manor House Whickham is rated Outstanding. It is one of 6 homes run by Everyturn. 5 of those with a rating are Good or Outstanding. 36 other homes in Gateshead share its tier, “Good”.
In December 2025, CQC gave it Good overall, and Good for each of the five key questions too. That matches its previous rating, from November 2018. Ratings in Gateshead are typically about 2 years old, which makes this one newer than most. CQC found some shortfalls in “responding to people's immediate needs”, one of 2 standards out of 33 scored below good.
