SafeAre people protected from abuse and avoidable harm?50%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Safe environmentsSignificant shortfalls
SafeguardingSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Medicines optimisationGood
Safe and effective staffingGood
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown3 of 6 below good
Consent to care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Monitoring and improving outcomesSome shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Equity in experiences and outcomesSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 18 good, 15 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Crossways Nursing Home is in the Requires improvement tier ?, with 13 other homes in Bedford.
78% of rated homes here are Good or Outstanding (England: 82%).
Contemplation Homes Limited runs Crossways Nursing Home, a nursing home in Bedford with room for 25 residents. Its CQC registration covers older people, people with dementia and people with a physical disability. That is larger than most homes in Bedford, where the typical home has 15 beds.
About 1.1 km away, Puttenhoe is rated Good. The kitchen has a food hygiene rating of 3 (generally satisfactory), from July 2026. In Bedford, 92% of homes score 5. 13 other homes in Bedford share its tier, “Requires improvement”.
CQC's latest rating, from December 2025, is Requires improvement overall. Safe, effective and well-led were also Requires improvement. For caring and responsive, the rating was Good. That matches its previous rating, from June 2019. Ratings in Bedford are typically about 3 years old, which makes this one newer than most. CQC found significant shortfalls in “consent to care and treatment”, one of 15 standards out of 33 scored below good.
