SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Medicines optimisationGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 19 good, 14 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Dalling House is in the Requires improvement tier ?, with 41 other homes in East Sussex.
85% of rated homes here are Good or Outstanding (England: 82%).
Dalling House is a 20-bed residential care home in Crowborough, East Sussex, run by Aleksha Care Limited. Its CQC registration covers older people.
About 0.1 km away, York Lodge is rated Good. Across East Sussex, 85% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 4 out of 5 in May 2025. In East Sussex, 90% of homes score 5.
The current CQC rating is Requires improvement, published in November 2024. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. Its rating before that, in June 2022, was the same. The typical rating in East Sussex is about 4 years old, so this one is fairly recent. CQC found some shortfalls in “workforce wellbeing and enablement”, one of 14 standards out of 33 scored below good.
