SafeAre people protected from abuse and avoidable harm?62%Good
See the breakdownHide the breakdown4 of 8 below good
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 5 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Ellesmere House is one of 112 care homes in Shropshire: a 28-bed residential care home in Ellesmere, run by Bestcare Ltd. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with mental health needs.
Across Shropshire, 80% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in June 2025. 91% of homes in Shropshire also score 5. Of the 6 closest rated homes, none is rated above it. Bestcare Ltd runs 3 care homes, and all 3 rated are Good or Outstanding.
Its CQC rating, from April 2025, is Good across the board: overall and for every key question. Its rating before that, in June 2019, was the same. The typical rating in Shropshire is about 7 years old, so this one is fairly recent. Of the 33 standards CQC scored, 5 fell below good. The lowest was “infection prevention and control” (some shortfalls).
