SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Willow Tower Opco 1 Limited runs Esher Manor Care Home, a residential care home in Esher, Surrey with room for 88 residents. It is registered to care for older people and people with dementia. That is larger than most homes in Surrey, where the typical home has 30 beds.
In April 2023, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in November 2018, was the same.
Its kitchen was rated 5 for food hygiene in May 2025. That is true of 87% of homes in Surrey. In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). The nearest home with a higher rating is Arbrook House Care Home (Outstanding), 1.4 km away. Willow Tower Opco 1 Limited runs 16 care homes, and 15 of the 16 rated are Good or Outstanding.
