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Nursing home · Surrey

Arbrook House Care Home

36 Copsem Lane, Esher, KT10 9HE

Outstanding SafeEffectiveCaringResponsiveWell-led Rated 7 years ago ↑ Up from Good
Call 01372 468246

CQC rating

Outstanding
Published 26 February 2019 Rated 7 years ago ?
  • SafeAre people protected from abuse and avoidable harm?Good
  • EffectiveDoes care achieve good outcomes and a good quality of life?Good
  • CaringAre staff kind, compassionate and respectful?Outstanding
  • ResponsiveAre services organised to meet people's needs?Outstanding
  • Well-ledIs the home well managed, with a culture of high-quality care?Outstanding

CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?

Earlier ratings ?

  • August 2016GoodSECRW
  • September 2015Requires improvementSECRW

Read the full report on the CQC website ↗

How it compares in Surrey

Arbrook House Care Home is in the Outstanding tier ?, with 14 other homes in Surrey. 81% of rated homes here are Good or Outstanding (England: 82%).

  • Outstanding 15 (4%)
  • Good, with Outstanding areas 15 (4%)
  • Good 220 (63%)
  • Good, with an area to improve 22 (6%)
  • Requires improvement 64 (18%)
  • Inadequate 1 (0%)
  • Not yet rated 12 (3%)

See all 349 care homes in Surrey →

Care homes nearby

  • Moore Place
    Esher, Surrey · KT10 9LH · Residential care home · 60 beds1.0 km
    Good SECRW Rated 6 years ago
  • Esher Manor Care Home
    Esher, Surrey · KT10 9HJ · Residential care home · 88 beds1.4 km
    Good SECRW Rated 3 years ago
  • Wingham Court Care Home
    Claygate, Surrey · KT10 0RQ · Nursing home · 73 beds1.5 km
    Good SECRW Rated 6 years ago
  • Hallmark Esher Residences Luxury Care Home
    Esher, Surrey · KT10 9JH · Nursing home · 57 beds2.1 km
    Not yet rated SECRW
  • Walton Park Care Home
    Walton On Thames, Surrey · KT12 3BH · Nursing home · 65 beds3.2 km
    Requires improvement SECRW Rated 1 year ago
  • Amy Woodgate
    Chessington, Kingston upon Thames · KT9 2SN · Residential care home · 44 beds3.4 km
    Good SECRW Rated 5 months ago

More care homes near KT10 9HE →

Other homes run by Bupa Care Homes (BNH) Limited

26 care homes in total: 4 Outstanding, 17 Good, 5 Requires improvement.

  • Aylesham Court Care Home
    Leicester, Leicestershire · LE3 3PH · Nursing home · 60 beds
    Outstanding SECRW Rated 7 years ago
  • Queensmount Care Home
    Bournemouth, Bournemouth, Christchurch and Poole · BH8 9DA · Nursing home · 49 beds
    Outstanding SECRW Rated 4 years ago
  • Tenterden House Care Home
    St Albans, Hertfordshire · AL2 3TN · Nursing home · 40 beds
    Outstanding SECRW Rated 8 years ago
  • Ashby Court Care Home
    Ashby De La Zouch, Leicestershire · LE65 2PX · Nursing home · 60 beds
    Good SECRW Rated this month
  • Ashley Park Care Home
    Guildford, Surrey · GU4 7SU · Nursing home · 30 beds
    Good SECRW Rated 7 years ago
  • The Arkley Care Home
    Barnet · EN5 3LJ · Nursing home · 54 beds
    Good SECRW Rated 4 years ago

All 26 homes run by Bupa Care Homes (BNH) Limited →

Arbrook House Care Home at a glance

Arbrook House Care Home is a 44-bed nursing home in Esher, Surrey, run by Bupa Care Homes (BNH) Limited. CQC registers it to look after older people and younger adults.

CQC's latest rating, from February 2019, is Outstanding overall. Caring, responsive and well-led were also Outstanding. CQC rated safe and effective as Good. Its previous rating, in August 2016, was Good, so the home has improved. CQC hasn't re-rated the home for over 5 years, like 34% of homes in Surrey. Here is how rating age varies by council.

None of the 6 nearest homes is rated Outstanding. Bupa Care Homes (BNH) Limited runs 26 care homes, and 21 of the 26 rated are Good or Outstanding. The kitchen has a food hygiene rating of 5 (very good), from June 2025. That is true of 87% of homes in Surrey. In Surrey, 81% of rated care homes are Good or Outstanding (England 82%).