Residential care home · Lancashire

Ferncross Residential Home

4 Crossdale Avenue, Heysham, Morecambe, LA3 1PE

Requires improvement Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement Rated 1 year ago ↑ Up from Inadequate

CQC rating

Requires improvement
Published 17 December 2024 Rated 1 year ago ?
  • SafeAre people protected from abuse and avoidable harm?53%Requires improvement
    See the breakdownHide the breakdown6 of 8 below good
    • Safe and effective staffingSignificant shortfalls
    • Involving people to manage risksSome shortfalls
    • Learning cultureSome shortfalls
    • Medicines optimisationSome shortfalls
    • Safe environmentsSome shortfalls
    • SafeguardingSome shortfalls
    • Infection prevention and controlGood
    • Safe systems, pathways and transitionsGood
  • EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
    See the breakdownHide the breakdownAll 6 good
    • Assessing needsGood
    • Consent to care and treatmentGood
    • Delivering evidence-based care and treatmentGood
    • How staff, teams and services work togetherGood
    • Monitoring and improving outcomesGood
    • Supporting people to live healthier livesGood
  • CaringAre staff kind, compassionate and respectful?62%Good
    See the breakdownHide the breakdown1 of 5 below good
    • Workforce wellbeing and enablementSignificant shortfalls
    • Independence, choice and controlGood
    • Kindness, compassion and dignityGood
    • Responding to people's immediate needsGood
    • Treating people as individualsGood
  • ResponsiveAre services organised to meet people's needs?62%Good
    See the breakdownHide the breakdown1 of 7 below good
    • Care provision, integration and continuitySignificant shortfalls
    • Equity in accessGood
    • Equity in experiences and outcomesGood
    • Listening to and involving peopleGood
    • Person-centred careGood
    • Planning for the futureGood
    • Providing InformationGood
  • Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
    See the breakdownHide the breakdown4 of 7 below good
    • Governance, management and sustainabilitySignificant shortfalls
    • Capable, compassionate and inclusive leadersSome shortfalls
    • Learning, improvement and innovationSome shortfalls
    • Shared direction and cultureSome shortfalls
    • Freedom to speak upGood
    • Partnerships and communitiesGood
    • Workforce equality, diversity and inclusionGood

Percentages are CQC scores from its newer way of assessing homes. ?

CQC scored 33 standards: 21 good, 12 below good. Use “See the breakdown” on each key question for its standards. ?

Earlier ratings ?

  • January 2024InadequateSECRW
  • May 2022GoodSECRW
  • December 2017GoodSECRW previous owner
  • November 2015GoodSECRW previous owner

The home changed owner or registration. Earlier ratings are on the CQC website: previous registration ↗.

Read the full report on the CQC website ↗

How it compares in Lancashire

Ferncross Residential Home is in the Requires improvement tier ?, with 65 other homes in Lancashire. 83% of rated homes here are Good or Outstanding (England: 82%).

  • Outstanding 14 (3%)
  • Good, with Outstanding areas 13 (3%)
  • Good 258 (62%)
  • Good, with an area to improve 41 (10%)
  • Requires improvement 66 (16%)
  • Inadequate 1 (0%)
  • Not yet rated 20 (5%)

See all 413 care homes in Lancashire →

Care homes nearby

  • Lakeland View Care Centre
    Morecambe, Lancashire · LA3 1NL · Nursing home · 33 beds0.2 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 months ago
  • Draycombe House
    Morecambe, Lancashire · LA3 1LN · Residential care home · 6 beds0.2 km
    Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 3 years ago
  • Clover House
    Morecambe, Lancashire · LA3 1EX · Residential care home · 7 beds0.3 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
  • Campbell House
    Morecambe, Lancashire · LA3 1DJ · Residential care home · 5 beds0.3 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
  • Hillcroft Nursing Home Morecambe
    Morecambe, Lancashire · LA3 1LZ · Nursing home · 54 beds0.4 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 months ago
  • Fernbank Lodge
    Morecambe, Lancashire · LA3 2BW · Residential care home · 18 beds0.7 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 years ago

More care homes near LA3 1PE →

Other homes run by Ferncross Care LTD

2 care homes in total: 2 Requires improvement.

  • Draycombe House
    Morecambe, Lancashire · LA3 1LN · Residential care home · 6 beds
    Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 3 years ago

All 2 homes run by Ferncross Care LTD →

What the data says about Ferncross Residential Home

Ferncross Residential Home is one of 413 care homes in Lancashire: a 14-bed residential care home in Morecambe, run by Ferncross Care LTD. Its CQC registration covers older people and people with dementia. The typical home in Lancashire has 28 beds, so this one is on the small side.

The current CQC rating is Requires improvement, published in December 2024. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. That is up from Inadequate in January 2024. Ratings in Lancashire are typically about 5 years old, which makes this one newer than most. Of the 33 standards CQC scored, 12 fell below good. The lowest was “workforce wellbeing and enablement” (significant shortfalls).

The kitchen has a food hygiene rating of 4 (good), from September 2026. 77% of homes in Lancashire score the top mark of 5. 65 other homes in Lancashire share its tier, “Requires improvement”. About 0.2 km away, Lakeland View Care Centre is rated Good. 0 of Ferncross Care LTD’s 2 rated homes are Good or Outstanding (compare care home groups).