SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?★Outstanding
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Fernhill is one of 112 care homes in Dorset: a 58-bed nursing home in Ferndown, run by Colten Care (2009) Limited. Its CQC registration covers older people, people with dementia and younger adults. The typical home in Dorset has 31 beds, so this one is bigger than average.
Across Dorset, 94% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from September 2026. 100% of homes in Dorset also score 5. It is the only Outstanding home among the 7 closest. Colten Care (2009) Limited runs 5 care homes, and all 5 rated are Good or Outstanding.
CQC last rated the home in October 2019, giving it Outstanding overall. It was Outstanding for caring, responsive and well-led as well. CQC rated safe and effective as Good. Its previous rating, in February 2017, was Good, so the home has improved. At over 5 years old, this rating is older than most. 26% of ratings in Dorset are as old (how rating age varies by council).