SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Safe systems, pathways and transitionsSignificant shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
How staff, teams and services work togetherGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 15 good, 18 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Fir Trees House is one of 349 care homes in Surrey: a 7-bed residential care home in Epsom, run by Supreme Care Services Limited. It is registered to care for older people, younger adults, people with a learning disability or autism and people who use drugs or alcohol. The typical home in Surrey has 30 beds, so this one is on the small side.
Its kitchen was rated 5 for food hygiene in October 2025. 87% of homes in Surrey also score 5. 63 other homes in Surrey share its tier, “Requires improvement”. The nearest home with a higher rating is Green Acres (Good), 1.0 km away. It is one of 5 homes run by Supreme Care Services Limited. 4 of those with a rating are Good or Outstanding. There is no registered manager on CQC's register right now.
The current CQC rating is Requires improvement, published in September 2025. It was Requires improvement for safe, effective and well-led as well. For caring and responsive, the rating was Good. That matches its previous rating, from April 2022. The typical rating in Surrey is about 4 years old, so this one is fairly recent. CQC found significant shortfalls in “safe systems, pathways and transitions”, one of 18 standards out of 33 scored below good.
