SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Florence House is in the Good, with an area to improve tier ?, with 30 other homes in Staffordshire.
78% of rated homes here are Good or Outstanding (England: 82%).
An independent residential care home in Newcastle Under Lyme, Staffordshire, Florence House is run by an organisation of the same name. It has 38 beds. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment.
The current CQC rating is Good, published in May 2022. Safe, effective, caring and responsive were also Good. CQC rated well-led as Requires improvement. Its previous rating, in March 2021, was Requires improvement, so the home has improved.
None of the 6 nearest rated homes has a higher rating. 30 other homes in Staffordshire share its tier, “Good, with an area to improve”. Its kitchen was rated 5 for food hygiene in January 2026. That is true of 85% of homes in Staffordshire.
