SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Responding to people's immediate needsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?64%Good
See the breakdownHide the breakdown3 of 7 below good
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 21 good, 12 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Grafton Lodge is in the Good, with an area to improve tier ?, with 7 other homes in Medway.
72% of rated homes here are Good or Outstanding (England: 82%).
Run by Sathya Care Ltd, Grafton Lodge is a residential care home in Rochester, Medway with 22 registered beds. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment.
In Medway, 72% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in November 2025. 94% of homes in Medway also score 5. Of the 6 closest rated homes, none is rated above it. It is one of 2 homes run by Sathya Care Ltd. 1 of those with a rating are Good or Outstanding.
CQC's latest rating, from October 2026, is Good overall. It was Good for effective, caring, responsive and well-led as well. Safe was rated Requires improvement. Before that, in August 2023, it was rated Requires improvement. That is more recent than most ratings in Medway, where the typical rating is about 4 years old. CQC found some shortfalls in “responding to people's immediate needs”, one of 12 standards out of 33 scored below good.
