SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
Safe environmentsSignificant shortfalls
Safe systems, pathways and transitionsSignificant shortfalls
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?54%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Governance, management and sustainabilityGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 22 good, 11 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Sovereign Care Limited runs Ampersand, a nursing home in Rochester, Medway with room for 43 residents. CQC registers it to look after older people and people with dementia. The typical home in Medway has 19 beds, so this one is bigger than average.
It is one of 3 homes run by Sovereign Care Limited. 1 of those with a rating are Good or Outstanding. Orchard View, 0.0 km away, is the closest home rated Good. The kitchen has a food hygiene rating of 5 (very good), from May 2025. 94% of homes in Medway also score 5. Across Medway, 72% of rated homes are Good or Outstanding, against 82% for England.
The current CQC rating is Requires improvement, published in April 2024. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. It was also rated Requires improvement at the inspection before, in August 2023. CQC found significant shortfalls in “safe environments”, one of 11 standards out of 33 scored below good.
