SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Shared direction and cultureGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 7 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Caroline House is in the Good, with an area to improve tier ?, with 47 other homes in East Sussex.
85% of rated homes here are Good or Outstanding (England: 82%).
Caroline House is one of 281 care homes in East Sussex: a 28-bed residential care home in Hailsham, run by Sovereign Care Limited. Its CQC registration covers older people and people with dementia.
The current CQC rating is Good, published in December 2024. It was Good for safe, effective, caring and responsive as well. For well-led, the rating was Requires improvement. It was also rated Good at the inspection before, in March 2023. Ratings in East Sussex are typically about 4 years old, which makes this one newer than most. CQC found some shortfalls in “workforce wellbeing and enablement”, one of 7 standards out of 33 scored below good.
47 other homes in East Sussex share its tier, “Good, with an area to improve”. Food hygiene inspectors scored the kitchen 5 out of 5 in January 2026. That is true of 90% of homes in East Sussex. None of the 6 nearest rated homes has a higher rating. 1 of Sovereign Care Limited’s 3 rated homes are Good or Outstanding (compare care home groups).
