SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 1 exceptional, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Gwendolen Road Care Home is a 14-bed residential care home in Leicester, run by Allag Care Limited. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people who use drugs or alcohol. It is a small home for Leicester, where the median is 25 beds.
Of the 6 closest rated homes, none is rated above it. Allag Care Limited runs 3 care homes, and all 3 rated are Good or Outstanding. In Leicester, 80% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from February 2026. 95% of homes in Leicester also score 5.
CQC rated it Good overall and in all five key questions in November 2024. That is up from Requires improvement in February 2023. 4 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
