SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?★Outstanding
CaringAre staff kind, compassionate and respectful?★Outstanding
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hallmark Kew House Luxury Care Home is in the Outstanding tier ?, with 0 other homes in Merton.
100% of rated homes here are Good or Outstanding (England: 82%).
Hallmark Kew House Luxury Care Home is one of 35 care homes in Merton: a 81-bed nursing home in London, run by Hallmark Care Homes (SW19) Limited. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. The typical home in Merton has 12 beds, so this one is bigger than average.
It is the only Outstanding home among the 7 closest. Its kitchen was rated 5 for food hygiene in August 2026. 97% of homes in Merton also score 5. Across Merton, 100% of rated homes are Good or Outstanding, against 82% for England.
The current CQC rating is Outstanding, published in October 2023. It was Outstanding for effective, caring and responsive as well. Safe and well-led were rated Good. That matches its previous rating, from December 2019.
