SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 5 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Keychange Charity Alexander House Care Home is in the Good tier ?, with 27 other homes in Merton.
100% of rated homes here are Good or Outstanding (England: 82%).
Keychange Charity Alexander House Care Home at a glance
Keychange Charity Alexander House Care Home is an independent 20-bed residential care home in London, Merton, registered with CQC under its own name. CQC registers it to look after older people and people with dementia. The typical home in Merton has 12 beds, so this one is bigger than average.
In July 2025, CQC gave it Good overall, and Good for each of the five key questions too. It was also rated Good at the inspection before, in October 2023. The typical rating in Merton is about 3 years old, so this one is fairly recent. 5 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
Food hygiene inspectors scored the kitchen 5 out of 5 in October 2025. That is true of 97% of homes in Merton. 27 other homes in Merton share its tier, “Good”. The nearest home with a higher rating is Hallmark Kew House Luxury Care Home (Outstanding), 0.8 km away. It is one of 7 homes run by Keychange Charity. 6 of those with a rating are Good or Outstanding.
