SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?0%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?0%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?0%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?0%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 31 good, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Keychange Charity Fair Havens Care Home is in the Good tier ?, with 32 other homes in Southampton.
85% of rated homes here are Good or Outstanding (England: 82%).
Keychange Charity Fair Havens Care Home is an independent 23-bed residential care home in Southampton, registered with CQC under its own name. CQC registers it to look after older people, people with dementia and people with a physical disability.
Across Southampton, 85% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from January 2026. 88% of homes in Southampton also score 5. 6 of Keychange Charity’s 7 rated homes are Good or Outstanding (compare care home groups). Of the 6 closest rated homes, none is rated above it.
In August 2024, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in February 2018, was the same. That is more recent than most ratings in Southampton, where the typical rating is about 4 years old. Of the 33 standards CQC scored, 2 fell below good. The lowest was “medicines optimisation” (some shortfalls).
