SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 22 good, 11 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hawthorne House is in the Requires improvement tier ?, with 23 other homes in Coventry.
68% of rated homes here are Good or Outstanding (England: 82%).
St. Matthews Limited runs Hawthorne House, a nursing home in Coventry with room for 102 residents. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. That is larger than most homes in Coventry, where the typical home has 29 beds.
Its kitchen was rated 5 for food hygiene in October 2026. 98% of homes in Coventry also score 5. In Coventry, 68% of rated care homes are Good or Outstanding (England 82%). The nearest home with a higher rating is St Jude’s Residential Care Home Limited (Good), 0.7 km away. 3 of St. Matthews Limited’s 7 rated homes are Good or Outstanding (compare care home groups).
CQC last rated the home in September 2024, giving it Requires improvement overall. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. That matches its previous rating, from February 2024. That is more recent than most ratings in Coventry, where the typical rating is about 4 years old. 11 of its 33 scored standards were below good, including “involving people to manage risks”.
