SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?62%Requires improvement
See the breakdownHide the breakdown2 of 6 below good
Delivering evidence-based care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Treating people as individualsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?64%Good
See the breakdownHide the breakdown3 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Equity in accessGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?68%Good
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySome shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 25 good, 8 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hayward Care Centre is in the Good, with an area to improve tier ?, with 24 other homes in Wiltshire.
90% of rated homes here are Good or Outstanding (England: 82%).
Run by The Orders Of St. John Care Trust, Hayward Care Centre is a nursing home in Devizes, Wiltshire with 80 registered beds. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. That is larger than most homes in Wiltshire, where the typical home has 21 beds.
In Wiltshire, 90% of rated care homes are Good or Outstanding (England 82%). Of the 6 closest rated homes, none is rated above it. It is one of 49 homes run by The Orders Of St. John Care Trust. 44 of those with a rating are Good or Outstanding.
The current CQC rating is Good, published in December 2025. It was Good for safe, caring, responsive and well-led as well. CQC rated effective as Requires improvement. That is up from Requires improvement in September 2022. That is more recent than most ratings in Wiltshire, where the typical rating is about 4 years old. CQC found significant shortfalls in “delivering evidence-based care and treatment”, one of 8 standards out of 33 scored below good.
