SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Listening to and involving peopleExceptional
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 4 exceptional, 1 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hazelmead Residential Care Home is in the Good, with Outstanding areas tier ?, with 8 other homes in Northumberland.
91% of rated homes here are Good or Outstanding (England: 82%).
Hazelmead Residential Care Home is one of 93 care homes in Northumberland: a 5-bed residential care home in Morpeth, run by Elpha Lodge Residential Care Home Limited. CQC registers it to look after people with a learning disability or autism. It is a small home for Northumberland, where the median is 36 beds.
8 other homes in Northumberland share its tier, “Good, with Outstanding areas”. Its kitchen was rated 5 for food hygiene in January 2024. 95% of homes in Northumberland also score 5. Of the 6 closest rated homes, none is rated above it. Elpha Lodge Residential Care Home Limited runs 2 care homes, and all 2 rated are Good or Outstanding.
CQC last rated the home in December 2025, giving it Good overall. It was Good for safe, effective, responsive and well-led as well. Caring was rated Outstanding. Its previous rating, in February 2024, was Requires improvement, so the home has improved. The typical rating in Northumberland is about 3 years old, so this one is fairly recent. 1 of its 33 scored standards were below good, including “governance, management and sustainability”.
