SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Heartland Manor is one of 456 care homes in Hampshire: a 46-bed residential care home in Brockenhurst, run by The Wilverley Association. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. That is larger than most homes in Hampshire, where the typical home has 25 beds.
The nearest home with a higher rating is Woodpeckers (Outstanding), 0.4 km away. It is one of 2 homes run by The Wilverley Association. 2 of those with a rating are Good or Outstanding. There is no registered manager on CQC's register right now. Food hygiene inspectors scored the kitchen 3 out of 5 in April 2026. In Hampshire, 84% of homes score 5. In Hampshire, 85% of rated care homes are Good or Outstanding (England 82%).
Its CQC rating, from June 2022, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in October 2018.
