SafeAre people protected from abuse and avoidable harm?47%Requires improvement
See the breakdownHide the breakdown8 of 8 below good
Medicines optimisationSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Delivering evidence-based care and treatmentGood
CaringAre staff kind, compassionate and respectful?55%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Kindness, compassion and dignityGood
ResponsiveAre services organised to meet people's needs?50%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 5 good, 28 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Park Homes (UK) Limited, Heartly Green is a residential care home in Manchester, Salford with 59 registered beds. It is registered to care for older people and younger adults. The typical home in Salford has 31 beds, so this one is bigger than average.
Moorfield House Care Home, 0.1 km away, is the closest home rated Good. It is one of 12 homes run by Park Homes (UK) Limited. 8 of those with a rating are Good or Outstanding. In Salford, 76% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in March 2026. 65% of homes in Salford also score 5.
In September 2026, CQC gave it Requires improvement overall, and Requires improvement for each of the five key questions too. Before that, in February 2023, it was rated Good. Ratings in Salford are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “medicines optimisation”, one of 28 standards out of 33 scored below good.
