SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 31 good, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Heather Holmes Care Home is in the Good tier ?, with 62 other homes in North Northamptonshire.
80% of rated homes here are Good or Outstanding (England: 82%).
Heather Holmes Care Home is a 12-bed residential care home in Kettering, North Northamptonshire, run by Consensus Support Services Limited. CQC registers it to look after older people, younger adults and people with a learning disability or autism. That is smaller than most homes in North Northamptonshire, where the typical home has 24 beds.
62 other homes in North Northamptonshire share its tier, “Good”. Food hygiene inspectors scored the kitchen 5 out of 5 in August 2024. 99% of homes in North Northamptonshire also score 5. It is one of 56 homes run by Consensus Support Services Limited. 52 of those with a rating are Good or Outstanding. Of the 6 closest rated homes, none is rated above it.
Its CQC rating, from January 2025, is Good across the board: overall and for every key question. That is up from Requires improvement in August 2019. Ratings in North Northamptonshire are typically about 4 years old, which makes this one newer than most. CQC found some shortfalls in “workforce wellbeing and enablement”, one of 2 standards out of 33 scored below good.
