SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?88%★Outstanding
See the breakdownHide the breakdown3 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
Monitoring and improving outcomesGood
Delivering evidence-based care and treatmentExceptional
How staff, teams and services work togetherExceptional
Supporting people to live healthier livesExceptional
CaringAre staff kind, compassionate and respectful?95%★Outstanding
See the breakdownHide the breakdown4 of 5 exceptional
Responding to people's immediate needsGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?89%★Outstanding
See the breakdownHide the breakdown4 of 7 exceptional
Equity in accessGood
Equity in experiences and outcomesGood
Providing InformationGood
Care provision, integration and continuityExceptional
Listening to and involving peopleExceptional
Person-centred careExceptional
Planning for the futureExceptional
Well-ledIs the home well managed, with a culture of high-quality care?96%★Outstanding
See the breakdownHide the breakdown6 of 7 exceptional
Learning, improvement and innovationGood
Capable, compassionate and inclusive leadersExceptional
Freedom to speak upExceptional
Governance, management and sustainabilityExceptional
Partnerships and communitiesExceptional
Shared direction and cultureExceptional
Workforce equality, diversity and inclusionExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 16 good, 17 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hendra House Residential Home is in the Outstanding tier ?, with 4 other homes in Shropshire.
80% of rated homes here are Good or Outstanding (England: 82%).
Hendra House Residential Home is one of 112 care homes in Shropshire: a 28-bed residential care home in Ludlow, run by Hendra Healthcare (Ludlow) Limited. It is registered to care for older people and people with dementia.
CQC's latest rating, from June 2026, is Outstanding overall. It was Outstanding for effective, caring, responsive and well-led as well. Safe was rated Good. It was also rated Outstanding at the inspection before, in December 2017. That is more recent than most ratings in Shropshire, where the typical rating is about 7 years old. None of its 33 scored standards was below good, and 17 were exceptional.
Food hygiene inspectors scored the kitchen 5 out of 5 in September 2026. That is true of 91% of homes in Shropshire. 4 other homes in Shropshire share its tier, “Outstanding”. None of the 6 nearest homes is rated Outstanding.
