SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Heron House Residential Home is in the Outstanding tier ?, with 8 other homes in Somerset.
89% of rated homes here are Good or Outstanding (England: 82%).
An independent residential care home in Taunton, Somerset, Heron House Residential Home is run by an organisation of the same name. It has 44 beds. It is registered to care for older people, people with dementia, people with a physical disability and people with a sensory impairment. That is larger than most homes in Somerset, where the typical home has 25 beds.
It is the only Outstanding home among the 7 closest. In Somerset, 89% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from April 2026. 94% of homes in Somerset also score 5.
CQC last rated the home in August 2023, giving it Outstanding overall. It was Outstanding for responsive and well-led as well. CQC rated safe, effective and caring as Good. That is up from Good in November 2019.
